Refund policy

TURGLA a GTG Trading Group LLC Company

All materials posted on this website are subject to copyrights owned by TURGLA. Any reproduction of all or part of any document found on this site is prohibited, unless prior written consent to produce, retransmit, republish the material has explicitly been granted by TURGLA. All other rights reserved.

Orders:

All orders on Turglaoutlet.com are final.

Minimum Orders:

You can order by the case pack for stock items. Orders under 175 dollars will have a 25 dollar small order fee. Some items are made-to-order; please contact your sales representative for availability.

All of our plates are dishwasher and microwave safe.

Prices are subject to change without notice. Patterns or items may be changed or discontinued without notice.

Repacking Fee:

Due to potential breakage problems in shipping via UPS or other couriers for less than a pallet load shipments, some items may require repacking at the cost of $8.00 per case.

Damaged Merchandise and/or Short Products:
If your order is a prepay and add freight, when receiving merchandise from freight carriers, all damages or shortages must be claimed on the Bill of Lading at the time of receiving merchandise from the freight agent. If customers use their carrier, our responsibility for shipment ends with acceptance by carriers. If any goods called for on bill of lading are short or damaged, it is your responsibility to not accept them until the freight agent makes a damage notation on your freight bill.
THOROUGHLY INSPECT THE SHIPMENT AS SOON AS RECEIVED. If any concealed loss or damaged is discovered, notify your freight agent at once and request for them to make an inspection. This is absolutely necessary. Unless you do this, the transportation companies will not entertain any claim for loss or damage.

 Returns:

All orders on Turglaoutlet.com are final. Turglaoutlet.com product sales are priced at very high discounts and does not allow for returns. Once the order has been shipped changes and/or cancellation is not permitted.

Freight:

Actual charges will be added to invoice.

All of our pieces are hand-made and individually painted. There may be slight differences in color and / or design in each product.